Refund policy

Medication Refund Policy

Policy Statement

At HyperSal6, we are committed to ensuring customer satisfaction and adhering to Australian Consumer Law. This policy outlines our approach to refunds for medications, ensuring that our customers are informed and supported in their purchases.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Defective Product: If the medication is faulty, or damaged during delivery you are entitled to a full refund.

2. Exclusions

Refunds will not be provided in the following cases:

  • Change of Mind: We do not accept returns or provide refunds for medications purchased due to a change of mind.  Once medication has left the pharmacy, the storage conditions of the medication cannot be guaranteed, and it is possible the product could be tampered with, therefore medications cannot be returned for credit or refund, except when it is a condition of a consumer-level medication recall, or unless it falls under the eligibility criteria above.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 14 days of purchase, either via phone or email.
  2. Provide Evidence: Be prepared to provide your proof of purchase and any relevant details (e.g. images) about the issue with the medication.
  3. Return the Product: If applicable, return of the medication will be arranged with customer.  Medications is required to be returned in the condition that it was in when you received it, ensuring it is in its original packaging.

4. Processing Time

Refunds will be processed within 14 business days upon receiving the returned product and completing the assessment.

5. Contact Information

For questions or to initiate a refund, please contact us at:

  • Phone: 03 9345 5995
  • Email: pharmacy.business@rch.org.au

6. Compliance with Australian Consumer Law

This policy complies with the Australian Consumer Law, ensuring your rights as a consumer are protected. If you feel your rights are not being upheld, you may contact the Australian Competition and Consumer Commission (ACCC) for further assistance.

Last Updated: September 2024